Frequently Asked Questions

Everything you need to know about shopping with Creative Minds Dubai

What are your delivery areas and shipping costs within the UAE?

We offer nationwide delivery across all emirates in the UAE. Shipping is free for orders over AED 200, while a flat rate of AED 20 applies to orders below that threshold.

How long will it take to receive my order?

For residents in Dubai and Sharjah, we typically deliver within 24-48 hours. For other emirates, please allow 2-3 business days for your package to arrive.

What is your return and exchange policy?

You can return or exchange any unused item in its original packaging within 14 days of purchase. Please note that for hygiene and safety reasons, certain items like personal care products may be excluded.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for orders up to AED 2,000.

Are the products on your website authentic?

Yes, Creative Minds Dubai guarantees that 100% of our products are authentic and sourced directly from authorized distributors or the original manufacturers.

Can I track my order once it has been shipped?

Absolutely. Once your order is dispatched, you will receive an email and SMS containing a tracking link to monitor your delivery status in real-time.